CTQ
Business & Finance abbreviation · Management & Strategy
| Stands for | Critical to quality |
|---|---|
| Categories | Business & Finance |
CTQ stands for Critical to quality, a management & strategy abbreviation.
Measurable characteristic of a product or service that customers consider essential, such as delivery within 48 hours or a coating thickness within tolerance. Six Sigma teams translate the voice of the customer into CTQs with specific targets and limits.
Example: The team defined two CTQs for the claims process: payment within 10 days and zero data-entry errors.
Usage notes
CTQ trees break broad customer needs down into specific, measurable requirements that can be tracked with data. Related terms include CTC (critical to cost) and CTS (critical to schedule). Defects in a Six Sigma project are defined as failures to meet a CTQ specification.
Related abbreviations
More management & strategy abbreviations
- CAPA – Corrective and preventive action
- CI – Continuous improvement
- COB – Close of business
- CoE – Center of excellence
- CSF – Critical success factor
- CSR – Corporate social responsibility
- DMAIC – Define, measure, analyze, improve, control
- DPMO – Defects per million opportunities
- DRI – Directly responsible individual
- EGM – Extraordinary general meeting
- ELT – Executive leadership team
- EOB – End of business