ITSM
Technology & Computing abbreviation · Computer
| Stands for | IT service management |
|---|---|
| Categories | Technology & Computing |
ITSM stands for IT service management, a computer abbreviation.
Discipline of designing, delivering and supporting technology as services to an organization's users, including help desks, ticketing, change control and service catalogs. ServiceNow, Jira Service Management and Freshservice are common ITSM platforms.
Example: We're moving ITSM to ServiceNow so incidents and change requests live in one place.
Usage notes
ITSM focuses on outcomes for users rather than on managing devices; ITIL is its best-known framework, alongside COBIT and others. Service desks track metrics such as first-contact resolution and mean time to resolve. The same ticket-based approach has spread to HR and facilities teams under the name enterprise service management.
Related abbreviations
More computer abbreviations
- ICT – Information and communications technology
- IME – Input method editor
- Ins – Insert key
- IS – Information systems
- IT – Information technology
- ITIL – Information Technology Infrastructure Library
- KB – Knowledge Base
- Mac – Macintosh
- MBR – Master Boot Record
- MDM – Mobile device management
- MS-DOS – Microsoft Disk Operating System
- MSP – Managed service provider